FAQ's
Please see below for answers to our most commonly asked questions. If your enquiry is not answered here, feel free to contact us.
Q: I want to purchase an item as a click-and-collect order but it's unavailable at my closest store. Do you transfer between stores?
Yes we do! If an item (or items) you're after are showing as out of stock at your preferred store and you'd like to pick them up rather than have them shipped, feel free to contact us to organise a transfer and we'll arrange one for you as soon as we can.
Alternatively, you're welcome to place an order for the item/s as a pick up from another store and leave a note for us requesting a transfer to your preferred store. We'll give you a call once they've arrived.
Q: Where do you ship from/to?
We currently only offer shipping across Australia. All products are shipped from New South Wales.
Q: How much does shipping cost?
Shipping is $9.95 per store location. If an order must be sourced from two or more of our stores, the shipping rate will increase accordingly to cover the cost of transferring items. Orders will automatically be assigned to the least number of locations possible based on stock levels of each item. Product availability can be viewed on each product page.
Additionally, some of our products are unfortunately too large for us to ship. In the event an item you wish to purchase falls into this category, it will be offered a click-and-collect option only.
Q: What is your returns/exchange policy?
Toys and Tales does does not issue refunds for change of mind purchases. However, in the case your purchase is faulty in any way we are more than happy to do so. For change of mind purchases, we're happy to offer an immediate exchange or credit note of equal value providing that the product remains in saleable condition. Credit notes do not expire.
Q: Do you offer gift cards?
Yes we do! We offer both physical and digital gift cards. Our cards can be used both in store and online.
Please note that gift cards have a $20 minimum in store, and a $25 minimum online.
If you'd like to purchase a digital gift card with a custom amount not offered on our product page, please contact us and we'll be happy to assist you.